Refund policy

At Early Riser, many of our products are made to order specifically for you. Because production begins after an order is placed, made-to-order products are considered final sale except in cases where an item arrives damaged, defective, misprinted, or incorrect.

Returns and Exchanges

We do not accept returns or exchanges for:

Change of mind
Incorrect size ordered by the customer
Fit or style preferences
Incorrect color or product selected by the customer
Minor variations in color, placement, or appearance that may occur as a result of manufacturing or differences in screen displays

Please review all product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us at earlyrisersurf@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the product and the issue.

If we determine that the product is damaged, defective, misprinted, or incorrect, we will provide an appropriate replacement or refund at no additional cost to you.

Please do not return an item to the address shown on your shipping label or send an item back to a manufacturing facility unless Early Riser specifically instructs you to do so.

Cancellations and Order Changes

Because our products may enter production shortly after an order is placed, we cannot guarantee cancellations or modifications after checkout.

If you need to request a cancellation or change, email earlyrisersurf@gmail.com as soon as possible. If production has already begun, we may be unable to cancel or modify your order.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow time for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the refund is being issued because of an error with your order or a damaged, defective, or incorrect product.

Lost or Stolen Packages

Early Riser is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building or mailroom, and the shipping carrier.

We will do our best to assist with shipping issues when possible.

Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. Early Riser is not responsible for orders that are delayed, lost, returned, or undeliverable because of an incorrect or incomplete address provided by the customer.